School Media Associates
Free Shipping at School Media Associates
Login: New User
Call School Media Associates Order School Media
Sign-up for Special Offers
View Cart Contact SMA for School Media
Advanced Search
 

Customer Service Basics: Service With A Smile



school media add cart
Item Number:
LZE 300013
Price:
$79.95
Format:
DVD
Length:
22 min.
Copyright:
2011
Closed Caption:
Yes
Producer:
Learning ZoneXpress
UPC:
846742000768
Summary:
In this humorous video that is reminiscent of "The Office", join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he'll be leading a training seminar on good customer service. And why wouldn't he, since he knows everything to know on the subject? Mark and his crew quickly discover the reason for the seminar when they are shown security camera footage of misguided (and hilarious) interaction with customers. Through the seminar, viewers learn three main steps to good customer service including:
• Listening to the customer
• Anticipating needs
• Admitting mistakes




Also from Learning ZoneXpress
Math in the Kitchen: Do You Measure Up?
Math in the Kitchen: Do You Measure Up?
D is for Decisions: How to be an Aware Consumer
D is for Decisions: How to be an Aware Consumer
Character: Friendship Basics
Character: Friendship Basics
Brain Series, The
Brain Series, The


School Media Associates

Producers:

A&E Video
Ambrose Video
Clearvue
Crystal Productions
Discovery School
Disney Educational
Educational Video Network
Films Media Group
GPN Educational Media
Hawkhill Associates
Human Relations Media
Intelecom
Kultur International
Language Tree
Learning Seed
Learning ZoneXpress
Monterey Media
National Geographic
Nest Family
New Dimensions Media
PBS Video
Schlessinger Media
Standard Deviants
TMW Media Group
Teachers Video Company
WGBH Boston

Click here for more Producers...